At Keprix Mart, we strive to deliver the best service. Because we sell pharmaceutical products, all sales are final and we generally do not accept returns or refunds except in specific situations.

Eligible Cases for Refund or Return:

• The product is damaged during shipping
• You received the wrong product or incorrect quantity
• The product is expired or defective upon arrival

Conditions:

• You must contact us within 48 hours of receiving your order
• Send clear photos of the packaging and product to keprixmart@duck.com
• Products must remain unopened and in original condition (where applicable)

Refund Process:

• Once we verify your claim, we will process the refund within 7-10 business days
• Refunds will be issued to the original payment method
• We do not offer refunds for change of mind, as medicines are sensitive health products

For any questions regarding refunds or returns, please contact our 24/7 support team at keprixmart@duck.com

Note: This policy does not affect your statutory legal rights in your country.