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Official Policy

Refund & Return Policy

Keprix Mart Standard Operating Procedure & Customer Terms

Pharmaceutical Goods Notice

At Keprix Mart, we strive to deliver the highest standard of service. Due to strict safety compliance regulations regarding pharmaceutical products, all sales are final. We generally do not accept returns or offer refunds except under specific, verified conditions outlined below.

01

Eligible Cases for Refund or Return

Claims will only be evaluated if your order meets one of the following criteria upon delivery:

Shipping Damage

The product or inner packaging sustained visible physical damage during transit.

Incorrect Order

You received an item that differs from your order confirmation, or received an incorrect quantity.

Expired or Defective

The item arrived past its printed expiration date or exhibits verified product defects.

02

Mandatory Claim Conditions

To request a return or refund for an eligible item, you must strictly satisfy the following requirements:

  • 48-Hour Reporting Window: You must contact our support team within 48 hours of receiving your shipment delivery notification.
  • Photographic Evidence: You must provide clear, high-resolution photos of the outer shipping box, inner packaging, and the affected product showing the issue clearly. Email these to keprixmart@duck.com.
  • Unopened & Original Seal: Products must remain completely unopened, unused, and in their original packaging with all safety seals intact (where applicable).
03

Verification & Refund Process

1

Review & Inspection

Our quality assurance team will inspect the photo documentation provided within 24-48 business hours.

2

Refund Authorization

Upon claim approval, a refund will be processed to your original payment method within 7–10 business days.

Non-Refundable Circumstances

We strictly do not offer refunds or exchanges for change of mind or incorrect buyer selection. Medicines and healthcare products are subject to stringent storage and safety guidelines, rendering re-handling impossible once dispatched.

24/7 Support Assistance

If you have questions regarding this policy or need to file an eligible claim, reach out directly to our support team.

keprixmart@duck.com

Legal Disclaimer: This policy governs purchases made directly with Keprix Mart and does not adversely affect any statutory consumer rights guaranteed under applicable law in your jurisdiction.